Terms and Conditions
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Tan My Restaurant - Terms and Conditions
Welcome to Tan My, where we strive to provide a delightful dining experience for every guest. By accessing or using our services, you agree to comply with the terms and conditions outlined below. Please read these carefully.
General Information
About Tan My
Tan My is a family-owned restaurant dedicated to serving authentic cuisine in Austin, TX. Our address is 1601 Ohlen Rd Ste E, Austin, TX 78758. For any inquiries or reservations, please contact us at (512) 832-9585.
Operating Policies
- Our operating hours, menu options, and services may change without prior notice. Please check with us for the latest updates.
- Availability of certain dishes is subject to supply and seasonality.
- We reserve the right to refuse service to anyone violating these terms.
Booking and Reservations
Reservation Policies
- Reservations can be made by contacting us at (512) 832-9585.
- Please inform us in advance of any special requests or dietary restrictions.
- Reservations are held for 15 minutes beyond the scheduled time. Late arrivals may result in changes to seating availability.
Cancellation Policy
- We kindly request a minimum of 24 hours’ notice for reservation cancellations.
- No-shows or last-minute cancellations may be subject to charges or forfeiture of deposits if applicable.
Payment and Pricing
Payment Methods
- Tan My accepts cash and major credit/debit cards. Personal checks are not accepted.
- All prices are in USD and include applicable taxes unless stated otherwise.
Pricing Policy
- Prices are subject to change without prior notice.
- Any promotions or discounts must be mentioned at the time of ordering to be valid.
Restaurant Conduct
Guest Responsibilities
- Respect the space and other diners by maintaining appropriate behavior during your visit.
- Children must be supervised at all times.
- Outside food and beverages are not permitted unless approved by management.
Liability Limitations
- Tan My is not responsible for lost or stolen items during your visit.
- Guests are responsible for any damage caused to property resulting from negligence or misconduct.
Refund and Cancellation Policies
Refund Policy
- Refunds for unsatisfactory service or incorrect orders are assessed on a case-by-case basis.
- To request a refund, contact management immediately during your visit or call (512) 832-9585.
Cancellations for Catering or Special Orders
- Cancellations for catering or large party orders must be made at least 48 hours in advance.
- Deposits for catering may be non-refundable depending on the timing of cancellation.
Privacy and Data Collection
Privacy Policy
- Any personal information provided, such as phone numbers for reservations, will be used solely for operational purposes.
- We do not share your data with third parties without your consent.
Security
- Your data is stored securely, and we take measures to prevent unauthorized access or breaches.
Amendments to Terms
Tan My reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website or at the restaurant.
Contact Us
For questions or concerns about these Terms and Conditions, please call us at (512) 832-9585 or visit us at 1601 Ohlen Rd Ste E, Austin, TX 78758.
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